Refund Policy
At Bea & Jo Woodstock, we want every customer to feel confident and satisfied with their purchase. We aim to provide quality products and a positive shopping experience. We understand that there may be situations where you need to return an item.
Please read this Refund & Return Policy carefully before placing an order.
100% MONEY BACK GUARANTEE ON ELIGIBLE ITEMS
We offer a full refund on eligible non sale items and sale items purchased with a discount of less than 40%, provided that all return conditions are met.
If you are not satisfied with your purchase, you may request a return within the applicable return period.
Items purchased with a discount of 40% or more are considered final sale and are not eligible for voluntary returns, refunds or exchanges, except where applicable law provides otherwise.
TRACKING AND SYSTEM UPDATES
Tracking information and order status updates may take several days to appear or synchronize across our systems.
A delay in tracking updates does not necessarily mean that an order has not been processed or shipped.
NO RETURNS OR EXCHANGES ON ITEMS DISCOUNTED BY 40% OR MORE
Items purchased with a discount of 40% or more are considered final sale and are not eligible for voluntary returns, refunds or exchanges, except where a return, refund or other remedy is required by applicable consumer protection law.
Sale items discounted by less than 40% may be eligible for return if all return conditions are met.
RETURN CONDITIONS
To qualify for a return, the item must generally be:
Unused and unworn
In its original condition
Returned with original tags and packaging where applicable
Returned within the applicable return period
Approved through our return process before being shipped back
A $15 restocking fee per returned item may apply where permitted by applicable law. If applicable, this fee will be deducted from the refund amount.
Return conditions do not affect any mandatory consumer rights that apply under the laws governing your purchase.
ORDERING MULTIPLE SIZES
We encourage customers to carefully review the size information provided on the product page before placing an order.
Orders containing multiple identical products in different sizes may be subject to our normal return conditions. Any applicable return restrictions will not affect mandatory consumer rights under applicable law.
RETURN SHIPPING RESPONSIBILITY
Return shipping costs are generally the responsibility of the customer unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Customers should contact Bea & Jo Woodstock before sending a return.
All approved returns must be sent to our designated return warehouse in China using the return details provided by our customer support team.
RETURN PERIOD
Return requests must generally be initiated within 30 days of receiving your order.
After this period, returns may no longer be accepted unless applicable law provides a longer mandatory return period.
ORDER CANCELLATIONS
Once an order has been placed and payment has been confirmed, we begin processing the order.
Cancellation requests may not always be possible once processing has started.
If an order can no longer be cancelled, you may still be able to return the order after delivery in accordance with this Refund & Return Policy and applicable consumer protection laws.
Nothing in this section limits any statutory cancellation or withdrawal rights that may apply to your purchase.
EXCHANGES
Exchanges may be available depending on the product and circumstances.
For sale items, exchanges may not be available unless required by applicable law.
If you need a different size or color, please contact our customer support team before sending the product back.
DEFECTIVE OR DAMAGED ITEMS
If you receive an item that is defective, damaged or materially different from what you ordered, please contact Bea & Jo Woodstock as soon as possible.
We may request photographs or other information to assess the issue.
Where appropriate, we will provide a replacement, refund or other remedy in accordance with applicable consumer protection law.
HOW TO REQUEST A RETURN
To request a return, please contact Bea & Jo Woodstock at:
Please include the following information:
Your full name
Your order number
The product or products you wish to return
The reason for your return, where applicable
Returns should not be shipped before your return request has been reviewed and approved.
RETURN ADDRESS
After your return request has been approved, please send your return to our designated warehouse in China using the following return details:
Recipient: Liu Changxing
Address: No. 2 Freight Elevator on the West Side of the 3rd Floor, Yuantong Express, No. 409, Suxi, Yiwu Town
Zip Code: 310000
Province: Zhejiang
State: Zhejiang
Country: China
Please ensure that your return is shipped to the exact address provided above.
Bea & Jo Woodstock is not responsible for returns sent to an incorrect, incomplete or unauthorized address.
IMPORTANT: INCLUDE THE RETURN FORM
Where a return form is required, the form must be properly completed and included with your return.
Returns without the required return information or return form may experience delays in processing.
REFUNDS
Once your returned item has been received and inspected, we will determine whether the return meets the applicable return conditions.
If the return is approved, the refund will be issued to the original payment method.
Any applicable restocking fees or other permitted deductions will be deducted from the refund amount.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
FINAL SALE ITEMS
Items purchased with a discount of 40% or more are considered final sale and are not eligible for voluntary returns, refunds or exchanges.
This restriction does not apply where applicable consumer protection law provides a mandatory right to return the product or receive a refund or another legal remedy.
CUSTOMER RESPONSIBILITY
Customers are responsible for ensuring that returned items are packaged securely and shipped to the correct return address.
Customers should retain their shipping receipt and tracking information until the return has been fully processed.
Bea & Jo Woodstock is not responsible for packages that are lost or damaged during return shipping when the customer is responsible for the return shipment.
CONTACT US
If you have any questions regarding returns, refunds or exchanges, please contact our customer support team:
Email: support@beaandjowoodstock.com
SUMMARY
Bea & Jo Woodstock is committed to providing a clear and fair return process.
Please review the product description, product information and sizing information carefully before placing an order.
If you need to return an item, contact our customer support team before sending the package.
All returns are subject to this Refund & Return Policy and any mandatory consumer rights that apply to your purchase.